The world of end computing continues to evolve at breakneck speed. Enterprise employees want the flexibility to work anytime, anywhere, using any device, any web browser, and experience the kind of UX they like. Enterprises have every reason to work towards delivering this experience, because it boosts productivity, enables workplace mobility, and enhances the work experience of employees. In a world where innovations from personal space are seeping into business workplaces, it’s imperative for IT leaders to be on the top of the trends in end-user computing. We’ve covered some of the most important ones in this guide.
End-user computing security hardly requires any underscoring as one of the most important trends that IT leaders need to track and stay on the top of. In 2018, however, it’s likely that enterprises will start making the move to implement contextual end user computing security mechanisms.
Contextual security takes several user-specific variables into account to determine the right security-related action. These variables include:
- The roles and privileges assigned to the user
- The roles and privileges assigned to the parent group the user is a part of
- The most commonly used transactions, applications, and processes for a user
- The average session length
- The general set of locations from which secured application access is made by the user
- The browser, IP, and device the user uses to access enterprise data
These technologies are hence able to create unique user profiles, match user behavior to the profile, and based on any deviations, can initiate tasks such as:
- Blocking access
- Reporting potentially malicious activity to the IT security team
- Alter the user profile to allow the deviation, following a proper mechanism of authorizations and approvals.
The Role of AI, ML, and DA in Enhancing End-User Security
Masters of the end user computing market are focusing on enhancing the state of existing security technologies by leveraging the prowess of data analytics (DA), artificial intelligence (AI), and machine learning (ML). Organizations are already spending a lot on AI technologies, and hence many of them already have a strong base to build their futuristic end user computing security towers on. IT now has more sophisticated, data backed, and pattern dependent methods of detecting intrusion. Security technologies in 2018 will start offering inbuilt analytics and machine learning capabilities to transform the end user computing world for the better.
Managing Complexity of Device Diversity
Gone are the days when the average enterprise had merely desktops, laptops, and VoIP phones on employee desks. Today, the range of devices used by employees in a tech-powered enterprise is expansive, to say the least. There are satellite phones, handheld devices to record information, barcode scanners, tablets, smartphones, smart speakers, and whatnot. And, we’re at the edge of the transition to Industrial Revolution 4.0 powered by IoT. To make the ecosystem more complex, there are too many operating systems, web browsers, and communication protocols in play.
Managing this complexity has been a challenge for enterprises for some time now. It’s just that in 2018, they will see the giants in the end user computing market release products that help them out. Today, enterprises want that their employees should have access to their personalized desktops on whichever computer they use for their work, anywhere. These are virtual desktops, and already being used aplenty by enterprises across markets. In 2018, the leading vendors will look to make their VDI services available across device types, and address operating system variations.
Diminishing Lines Between Commercial and Business Apps
Dimension Data’s End User Computing Insights Report in 2016 highlighted how several enterprise rates their state of business apps maturity lowest among six areas. This stat truly captured the need for businesses to start focusing on delivering superior app experience to end users. Because these end users are accustomed to using terrific apps for their routine life management (productivity, transportation, note taking, bookings, communication, data management, etc.), their expectations from equivalent business apps are as expansive. This makes it important for IT leaders to keep a stern eye on the progress of business apps at their workplaces. An important trend in this space is the use of personalized app stores for user groups, as made possible by Microsoft Windows 10 app store.
Increased Adoption of Desktop as a Service
DaaS must be an important component of the virtualization strategy of any enterprises. Now, traditionally it’s been seen that services such as Amazon WorkSpaces have been restricted to only being viable for disaster recovery and business continuity planning. However, it’s going to be exciting to watch for developments in this space throughout 2018.
- Vendors are likely to release updates that will help address challenges around desktop image management and application delivery.
- DaaS applications that can act as extensions to your data centre will appear on the surface, driving adoption.
- Integrated services such as Active Directory, application manager, and Microsoft System Center will also help further the adoption of DaaS.
- New services, functionalities, and configurations will be kept on adding to DaaS solutions.
A useful option for enterprises will be to seek the services of consultants with experience in VDI strategy.
Video Content Management
Video has become a crucial content format for enterprises. The importance of video content is clear from the kind of estimates tech giants are making; for instance, Cisco estimates that 80% web traffic will be made up of video content access, by the end of 2020.
Enterprise end users require video content for DIY guidance, or to share the same with their end customers. Also, field employees need tech support via video content to be able to quickly manage their technical issues. Video Content Management Systems, hence, will become important for the enterprise from an end user experience point of view.
Throughout 2018, expect to witness pressing changes in the end user computing market. Primarily, vendors will push to increase adoption of advanced, feature rich, and power packed end-user computing solutions.
Author – Rahul Sharma